SiteZero is a trading name of Aurexis Group Ltd (“SiteZero,” “Aurexis Group,” “we,” “our,” or “us”). We are the data controller for the personal information described in this policy. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, and sets out your rights under UK data protection law.

1. Information we collect

a. Personal information. When you fill out forms or contact us, we may collect:

Full name
Email address
Phone number
Business name
Business category
Location/address
Any other information you choose to provide

b. Usage data. We may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages

c. Cookies & tracking technologies. Our website and forms run on our own web and CRM platform, Intellyx. This sets cookies and similar tracking technologies on our behalf to improve user experience, analyse website traffic, and remember user preferences.

2. Our legal basis for processing

Under UK GDPR, we rely on the following legal bases to process your information:

Contract — to set up, deliver, and support the website and hosting service you’ve signed up for
Legitimate interests — to respond to enquiries, improve our services, and keep our systems secure
Consent — where you’ve opted in to receive marketing updates or offers, which you can withdraw at any time

3. How we use your information

Create and set up your online business presence
Communicate with you regarding your request or account
Improve our services and website
Send updates, offers, or relevant information (you can opt out anytime)
Provide customer support

4. How we share your information

We do not sell your personal information. We may share your information with:

Trusted service providers (e.g., hosting, analytics, payment processing)
The Intellyx platform, used to build, host, and manage your website and forms
Domain registrars, where a domain is purchased on your behalf as part of your service
Legal authorities if required by law

5. Data retention

We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Data security

We take reasonable measures to protect your data, including secure servers, encrypted connections (SSL) via our platform infrastructure, and restricted access to sensitive information. However, no method of transmission over the internet is 100% secure.

7. Your rights

Under UK GDPR, you have the right to access your personal data, request correction or deletion, withdraw consent, opt out of marketing communications, and object to or restrict certain processing. You can also lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled. To exercise your rights, contact us at the email below.

8. Marketing calls & texts

If you provide a phone number, we may contact you by phone or SMS regarding your enquiry, service updates, or appointment reminders, in line with UK PECR rules. You can opt out of marketing calls and texts at any time by contacting us.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Governing law

This Privacy Policy is governed by the laws of England and Wales.

13. Contact us

If you have any questions about this Privacy Policy, contact us at:
Email: [email protected]
Website: www.sitezero.co.uk